100% Australian Owned
Sydney Store
Help & Support
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Help & Support
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Ordering
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Payment
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Shipping
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Click & Collect
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Returns & Refunds
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Warranty
Ordering
Ordering
Order online anytime, or in person at our Lidcombe store. Buying in bulk or for a business? Contact us for a quote.
Tax invoice
Your PDF tax invoice can be found in your order confirmation email. Can't find it? cContact us and we'll resend it.
Track order
Your dispatch email includes your tracking number and a link to the courier's website. You can also look up your order here, or see Shipping for every courier's tracking link.
Cancel order or change delivery address
- Not dispatched yet? Contact us as soon as possible and we'll do our best to cancel or update it. We can't guarantee every change.
- Already dispatched? We can't cancel the order or change the address, but you can return it under our change of mind policy. For Australia Post parcels, you may be able to redirect it in your MyPost account using your order email.
Coupon code does not apply
One coupon code per order, applied before you place it. If a code won't apply, please check:
- You have not applied any other coupon codes
- You have not used the same coupon code before
- You are adding an eligible product
- You have met the minimum spend (if applicable)
- The coupon is not expired
See our promotion terms. Still not working? Contact us.
Order was cancelled
Occasionally we have to cancel an order. If we do, we'll let you know and refund any payment made. Common reasons:
- Out of stock or unavailable
- Pricing or product listing error
- Coupon code or promotion error
- Payment didn't pass our security checks
- Payment declined or not received (for bank transfer)
GST refund for travellers (TRS)
Heading overseas? You may be able to claim back the GST on your purchase through the Australian Government's Tourist Refund Scheme (TRS). To claim:
- Spend at least AUD 300 (incl. GST) with Mobileciti. Several orders can be added together.
- Buy within 60 days before you leave Australia.
- Take the goods with you, as carry-on luggage if asked. Large items must be shown at the ABF counter before check-in. Goods we post or ship overseas for you can't be claimed.
- Bring the original paper tax invoice: print the PDF from your order email. The name on the order must match your passport.
- Claim in person on the day you leave at the TRS facility: at an airport, at least 30 minutes before your flight; at a seaport, 1 to 4 hours before departure. Bring your passport, boarding pass, goods and invoice.
Shipping charges, gift cards and services can't be claimed. Refunds are paid by the Australian Border Force (ABF), not Mobileciti. Full details on the ABF website.
Payment
Payment
Pay your way: cards, PayPal, buy now pay later, digital wallets or bank transfer. All payments are processed securely.
Debit and Credit Cards
Visa, Mastercard and American Express accepted.
Payments go through our secure payment provider, and we never store your card details.
PayPal
A simple and safer way to pay.
Bank Transfer
Direct transfer payment from your bank account. Your order is processed once payment reaches us.
In Store
Pay at our Lidcombe store by EFTPOS, debit or credit card, or cash.
Afterpay
Shop now. Pay later. Always interest-free.
Zip
Buy now. Pay later. Just about everywhere.
Klarna
Flex your payments, pay in 4.
Latitude
Interest-free payment plans. Enjoy now, pay later.
Buy now, pay later is subject to the provider's approval and terms. Late fees may apply.
WeChat Pay
Scan and pay with the WeChat app.
Alipay
Scan and pay with the Alipay app.
Google Pay
Fast, secure checkout with Google Pay on Android phones and Chrome.
Shipping
Shipping and Delivery
- Same day dispatch orders before 4PM AEST or next business day
- 90% of our orders are dispatched the same business day once payment has been approved. There may be delays during peak retail periods.
- Once your parcel is dispatched, you will be notified via email with your unique tracking number and delivery details. You will also receive the carrier's details to track your order.
- We ship Australia wide through Australia Post, StarTrack and also use reputable courier companies including Couriers Please and Fastway.
- Please note that while we endeavor to use the shipping method you choose during checkout, occasionally delays or other operational issues with our delivery partners will result in us changing the shipping method for your delivery.
Transit Times
Our transit guidelines for standard delivery are:
| Area | Delivery time |
| Metro NSW, ACT, QLD, VIC | 1 - 5 working days after dispatch |
| Metro WA, NT, TAS, SA | 3 - 7 working days after dispatch |
| Regional NSW, QLD, VIC | 3 - 7 working days after dispatch |
| Regional WA, NT, TAS, SA | 5+ working days after dispatch |
| Rural NSW, QLD, VIC | 7+ working days after dispatch |
| Rural WA, NT, TAS. SA | 7+ working days after dispatch |
Over 98% of orders shipped arrive within less than the maximum transit time,
Free Delivery Promotion
- Free standard shipping on orders over $100. Applies to domestic (Australian) orders only.
- Bulky items including e-scooters and e-bikes may be excluded from free shipping to some areas. Please use the shipping estimator in cart or checkout for a more accurate shipping cost.
Shipping and Delivery
- We ship Australia-wide. All products are located in and shipped from our warehouses in Sydney.
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Orders placed before 4PM AEST will be dispatched same day or next business day. There may be delays during peak retail periods.
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Approximately 90% of our orders are dispatched on the same business day following payment approval.
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Upon dispatch, you will receive an email notification containing your unique tracking number. This email will also include the carrier's information for tracking purposes.
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Our shipping services cover all of Australia and are facilitated through Australia Post, StarTrack, as well as Couriers Please, Aramax, and Sendle.
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Please note while we strive to honour your selected shipping method at checkout, unforeseen delays or operational issues with our delivery partners may necessitate a change in the shipping method for your order
Christmas delivery cut-off dates
NSW, VIC, QLD, SA, ACT [Metro]
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Standard: 18th December
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Express: 19th December
WA, TAS, NT [Remote & Regional]
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Standard: 15th December
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Express: 18th December
Delivery arrival before Christmas is based on courier-provided estimated timeframes. Our current on-time dispatch and delivery rate is above 98%; however, delays can still occur due to low stock, back orders, or peak-season congestion. If your order is important or time-sensitive, we strongly recommend ordering early or having a backup plan.
Delivery timeframe guideline
All delivery timeframes are approximate and based on estimates provided by Australia Post. We are unable to control the shipping timeframes by our courier partners. Please refer to the updates on your tracking number for a more accurate shipping time frame.
More than 98% of our shipped orders are delivered within a timeframe shorter than the maximum transit estimate.
| Area | Standard shipping | Express shipping |
| Metro | 1-5 business days | 1-3 business days |
| Rural and regional | 3-7 business days | 2-5 business days |
| Remote | 7+ business days | 5+ business days |
Express shipping available
Experience swift delivery with our affordable express shipping option, ensuring fast dispatch and prompt delivery. Use our convenient shipping calculator during checkout to determine the cost.
Track your order
You can track your order by copying the tracking number found in your order dispatch email and visiting the referred courier's website.
- Australia Post - https://auspost.com.au/mypost/track/#/search
- Startrack - https://startrack.com.au/track/search
- Sendle - https://try.sendle.com/en-au/tracking
Free shipping over $100 promotion
- Enjoy complimentary standard shipping on orders exceeding $100. This offer is applicable only to domestic (Australian) orders.
- Some bulky items, such as e-scooters and e-bikes, may not qualify for free shipping to certain areas. To determine the accurate shipping cost, please utilise the shipping estimator available in your cart or during checkout.
FAQs
Free standard shipping is offered for orders over $100. Applies to domestic (Australian) orders only. Bulky items such as e-scooters and e-bikes may be excluded from free shipping to some areas. Please use the shipping estimator in cart or checkout for a more accurate shipping cost.
Click & Collect
Click & Collect - Order online and pick up in-store
Step 1: Select Your Products Online
Browse our selection, add items to your cart, and proceed to checkout. At checkout, choose "Pickup in Store".
Step 2: Confirm Your Online Order
After completing your purchase, you'll receive an email confirming your order. When your items are ready for pickup, you'll receive an SMS. For urgent requests, call us at (02) 9893 8886 or email online@mobileciti.com.au. We can often arrange same-day pickup.
Step 3: Pick Up Your Order In-Store
Bring your order confirmation email (printed or on your phone) and photo ID (e.g. driver's licence or passport). Tell our front desk you're picking up an order and we'll handle the rest.
Where: Shop 2, 9 Parramatta Road, Lidcombe NSW 2141
Pickup hours: Mon–Fri 10am–6pm, Sat–Sun 10am–4pm
FAQs
Can someone pick up my order on my behalf?
For security, only the person named on the order can collect it, with matching photo ID.
Can I delay picking up my order?
If you have not paid for your order, we recommend that you pick it up within 5 days of it being available. Please let us know if you cannot pick it up within 5 days as we might be able to hold it longer for you. If you have already paid, you can pick it up at your convenience.
What if I changed my mind and didn't want it anymore?
No problem. Contact us with your order number and we'll cancel it.
If I can't pick it up, but I still want the product, can I change the order to shipping?
Please contact us and our staff will assist you.
Returns & Refunds
Returns and refunds
Need to return something? Here's how it works. Questions? Email us at online@mobileciti.com.au
Start your return here
Change of mind returns
Changed your mind? You have 30 days after receiving your order to start a return for a refund or exchange, minus any postage costs.
To be eligible for a change of mind return:
- Unopened: return it unused, in brand-new condition and in its original sales packaging for a refund minus postage costs.
- Opened packaging: $100 or more, 80% refund. Under $100, refund minus $20.
- Free-shipping orders: we deduct the shipping cost: $10.80 for small, single items under 1kg, otherwise based on the actual size and weight.
- Items returned damaged or not in original condition may be rejected or have further deductions.
- Start your return within 30 days of receiving your order with your purchase details.
- You are responsible for return postage costs. We recommend Registered Post with tracking and insurance for valuable items, as we can't help with parcels lost on the way back to us.
Faulty or defective returns
If your product develops a fault or defect within 30 days of receiving your order, we offer a fast-track exchange or replacement. After 30 days, contact us anyway: we'll help with a repair, replacement or refund under your manufacturer warranty and your rights under the Australian Consumer Law.
To fast-track a faulty or defective return:
- Faults caused by physical or liquid damage aren't covered. Please include the accessories; original packaging helps but isn't required.
- Start your return within 30 days of receiving your order with your purchase details, description of the issue, photos of the issue and any manufacturer case ID if applicable.
- We will cover any return postage costs.
Dead on arrival, not as described or damaged in transit returns
If your product is dead on arrival, different to what you ordered or damaged in transit, we offer an expedited exchange or replacement process.
To fast-track your return:
- Keep the box and packaging if you can (it helps us claim with the courier) and include all accessories.
- Start your return within 48 hours of receiving your order with your purchase details, description of the issue and photos of the damage or wrong product received. Noticed it later? Still contact us, your Australian Consumer Law rights still apply.
- We will cover any return postage costs.
Manufacturer Warranty
Details about manufacturer warranties can be found on our warranty page. This policy is in addition to, and doesn't limit, your rights under the Australian Consumer Law.
Exclusions
Please note, our 30-Day Change of Mind return policies only apply to products purchased for personal use and do not cover commercial purposes. Business, bulk and resale purchases aren't covered by change of mind returns. See our Terms & Conditions. Faulty products are still covered under the Australian Consumer Law.
Warranty
Warranty
All products sold by Mobileciti come with a minimum 12-month warranty. It covers manufacturer faults and defects, but not misuse. See Exclusions below for the full list.
For Australian stock, the manufacturer can often help fastest with troubleshooting, so we've listed their contacts below. You can always come straight to us instead. For international stock, Mobileciti handles your warranty directly.
How to claim with us: email online@mobileciti.com.au or call 1300 355 188 with your order number, a description and photos of the fault. We cover return postage for valid claims. Mobileciti, Shop 2, 9 Parramatta Road, Lidcombe NSW 2141.
Exclusions
This warranty does not cover damage resulting from misuse, unauthorised modifications, natural disasters, external causes, improper operation, normal wear and tear, physical damage, or water damage.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
More info
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Sydney Store
Visit our store in Lidcombe NSW. Call ahead to check stock before you visit.
View Sydney store -
Australian Government Purchases
Mobileciti welcomes purchase orders from Australian governments and education departments.
Learn more
Still need help?
(02) 9893 8886 · 1300 355 188 · online@mobileciti.com.au
Lidcombe store: Shop 2, 9 Parramatta Road, Lidcombe NSW 2141 · Mon–Fri 10am–6pm, Sat–Sun 10am–4pm
Australian-owned, with a local team ready to help.