Terms & Conditions

Last updated: 7 November 2026

These Terms and Conditions apply when you browse or buy from mobileciti.com.au, the online store run by Mobileciti Australia Pty Ltd (ABN 43 117 746 424), trading as Mobileciti ("Mobileciti", "we", "us"). By placing an order, you agree to these terms. Please read them together with our Return Policy, Warranty, Promotion Terms and Privacy Policy.

On this page

1. Your consumer rights
2. Products and stock
3. Prices and errors
4. Placing an order
5. Quantities, business and resale
6. Payment and security checks
7. Delivery and Click & Collect
8. Returns, refunds and warranty
9. Promotions, coupons and VIP
10. Your account and using our site
11. Our liability
12. General

1. Your consumer rights

Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law (ACL) or any other law that can't be excluded. Where these terms say "we may" or "we're not responsible", it always means "to the extent the law allows".

2. Products and stock

• Product information: we take care to describe and show products accurately. Images are for illustration, and colours, packaging and accessories may differ slightly. Manufacturers can change specifications without notice. If something matters to you, please check with us before ordering.
• Australian and international stock: most products are Australian stock. Some are international versions (for example, a "Global Version"), which may come with a different charger plug, and their warranty is handled directly by Mobileciti. If you're not sure which version a product is, contact us before ordering. See our Warranty page.
• Network and compatibility: please check that a phone or device supports your carrier's network bands and features (such as 5G, VoLTE or eSIM) before ordering. Lack of compatibility isn't a fault, but a change of mind return may be available.
• Refurbished, open box and pre-owned products: these are sold as described on the listing, including their grade and condition. They still come with a warranty and your ACL rights.
• Stock: stock levels on our site update regularly but can't always be guaranteed. If an item becomes unavailable after you order, we'll contact you to offer a different delivery time or a similar item, or cancel the order with a full refund.
• Pre-orders: release and dispatch dates come from manufacturers and may change. We'll keep you updated, and you can cancel a pre-order for a full refund any time before it's dispatched.

3. Prices and errors

• All prices are in Australian dollars (AUD) and include GST. Delivery costs are shown in your cart before you pay.
• Prices and promotions can change at any time. The price you pay is the price shown when you place your order.
• Pricing or listing errors: sometimes a product is listed at an obviously wrong price or with wrong details, for example because of a typing or system error. If that happens, we may cancel the order before it's dispatched, even if you've received an order confirmation email. We'll let you know and refund your payment in full. Where possible, we'll offer you the item at the correct price first.
• Price match requests are at our discretion and must be confirmed with us before you order.

4. Placing an order

• When you place an order, you're making an offer to buy. The order confirmation email confirms we've received your order. It isn't acceptance.
• A contract is formed when we dispatch your order or tell you it's ready for pickup.
• Before then, we may decline or cancel an order. Common reasons are: the item is out of stock or unavailable, there's a pricing or listing error, a coupon or promotion was used incorrectly, the payment didn't pass our security checks, or payment wasn't received. If we cancel, we'll let you know and refund any payment in full.
• Changing or cancelling your order: if your order hasn't been dispatched, contact us as soon as possible and we'll do our best to change or cancel it. Once it's dispatched, it can't be cancelled, but you may be able to return it under our Return Policy.
• Please check your delivery address and contact details are correct. We can't be responsible for delays or lost parcels caused by incorrect details.

5. Quantities, business and resale

• Our website is designed for personal and household shopping. There's no standard limit on how many items you can order.
• Promotional items: to keep deals fair for everyone, sale and promotional items may be limited to 3 units per customer, unless the offer says otherwise.
• We may also limit quantities on new releases and items in high demand. Any limit will be shown on the product page, at checkout or in our Promotion Terms. Where an order goes over a limit, we may reduce the quantity to the limit and refund the difference, or cancel the order.
• Business, government and bulk buyers are welcome. For volume pricing, tax invoices to a business and account options, contact us for a quote or see our Government & Education page.
• Resale: products bought from our website aren't intended for resale. We may decline or cancel orders that appear to be placed for resale, particularly on sale or promotional items.
• Change of mind returns are for personal purchases. Business, bulk and resale purchases are not covered by change of mind returns, but they still have warranty and any ACL rights that apply.

6. Payment and security checks

• We accept the payment methods shown at checkout, including cards, PayPal, buy now pay later (Afterpay, Zip, Klarna, Latitude), Google Pay, WeChat Pay, Alipay and bank transfer. See Payment for details.
• Buy now pay later services are provided by third parties and are subject to their approval and terms. Any fees they charge are between you and them.
• For bank transfer, your order is processed once payment reaches our account. If payment isn't received, we may cancel the order.
• To protect you and us from fraud, orders go through automated and manual security checks. We may ask you for ID or further information, or hold or cancel an order that doesn't pass these checks. If an order is cancelled, any payment is refunded in full. See our Privacy Policy for how this works.
• Ownership of the goods passes to you once we've received full payment.

7. Delivery and Click & Collect

• We deliver Australia-wide from our Sydney warehouses. Delivery times on our site are estimates from our couriers and aren't guaranteed, especially during sale periods and holidays. See Shipping for transit times and cut-off dates.
• We may use a different courier or shipping method from the one selected if it helps your order arrive on time.
• Responsibility for the goods (risk) passes to you on delivery. If you authorise a courier to leave your parcel without a signature, it's delivered once it's left at your address.
• If your parcel arrives damaged, the wrong item is sent, or it doesn't arrive, please contact us within 48 hours of delivery (or of the expected delivery date) so we can claim with the courier. If you notice later, still contact us, as your ACL rights still apply.
• Click & Collect: only the person named on the order can collect it, with matching photo ID. Unpaid orders are held for 5 days once ready, unless we agree otherwise. See Click & Collect.

8. Returns, refunds and warranty

• Our Return Policy explains change of mind returns, faulty products and items damaged in transit.
• Every product we sell comes with a minimum 12-month warranty covering manufacturer faults and defects. It doesn't cover physical or liquid damage, misuse or unauthorised repairs. See our Warranty page.
• Our warranty and change of mind policy are in addition to your rights under the ACL.
• Your data: please back up and remove your personal data, accounts and passcodes (such as Apple ID, Google account or Find My) before sending a device to us. We may not be able to process a return or repair while a device is still locked to an account.
• Refunds are made to your original payment method. Once we've approved a refund, it can take a few business days to appear, depending on your bank or payment provider.

9. Promotions, coupons and VIP

• Coupon codes, sales events, gifts with purchase and other offers are subject to our Promotion Terms and any conditions shown with the offer.
• Unless stated otherwise, only one coupon code can be used per order, offers are while stocks last and can't be exchanged for cash.
• If a promotion is used in breach of its terms, or by mistake on an ineligible item, we may cancel the order or remove the discount before dispatch.
• VIP Rewards points and benefits are subject to our VIP Rewards terms.

10. Your account and using our site

• Please keep your account login secure and let us know straight away if you think someone else has used it. You're responsible for orders placed through your account.
• You agree not to misuse our website, for example by attempting to hack it, overload it, or scrape prices or content with automated tools.
• All content on our site, including text, images, logos and design, belongs to Mobileciti or its licensors. You may not copy or reuse it without our written permission. Brand names and trademarks belong to their owners.
• Reviews: reviews you post must be genuine and lawful. We may moderate or remove reviews that are offensive, misleading or off-topic, but we don't remove reviews just because they're negative.
• Links to other websites (such as payment providers and manufacturers) are for convenience. We're not responsible for their content.
• Our Privacy Policy explains how we handle your personal information.

11. Our liability

• We're not liable for indirect or consequential loss, such as loss of data, profit or business, or for delays caused by events outside our reasonable control (such as courier disruptions, extreme weather or supplier delays). This doesn't limit your rights under the ACL.
• For goods or services not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, where the law allows, to replacing or repairing the goods (or paying the cost of doing so), or supplying the services again (or paying the cost of doing so).

12. General

• We may update these terms from time to time. The version on this page when you place your order applies to that order.
• These terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of that state.
• If any part of these terms can't be enforced, the rest still applies.
• Orders placed through online marketplaces (such as eBay, Amazon or Kogan) are covered by that marketplace's terms. Our warranty and your ACL rights still apply.