Return Policy

Returns and refunds

Need to return something? Here's how it works. Questions? Email us at online@mobileciti.com.au

Start your return here

Change of mind returns

Changed your mind? You have 30 days after receiving your order to start a return for a refund or exchange, minus any postage costs.

To be eligible for a change of mind return:

• Unopened: return it unused, in brand-new condition and in its original sales packaging for a refund minus postage costs.
• Opened packaging: $100 or more, 80% refund. Under $100, refund minus $20.
• Free-shipping orders: we deduct the shipping cost: $10.80 for small, single items under 1kg, otherwise based on the actual size and weight.
• Items returned damaged or not in original condition may be rejected or have further deductions.
• Start your return within 30 days of receiving your order with your purchase details.
• You are responsible for return postage costs. We recommend Registered Post with tracking and insurance for valuable items, as we can't help with parcels lost on the way back to us.

Faulty or defective returns

If your product develops a fault or defect within 30 days of receiving your order, we offer a fast-track exchange or replacement. After 30 days, contact us anyway: we'll help with a repair, replacement or refund under your manufacturer warranty and your rights under the Australian Consumer Law.

To fast-track a faulty or defective return:

• Faults caused by physical or liquid damage aren't covered. Please include the accessories; original packaging helps but isn't required.
• Start your return within 30 days of receiving your order with your purchase details, description of the issue, photos of the issue and any manufacturer case ID if applicable.
• We will cover any return postage costs.

Dead on arrival, not as described or damaged in transit returns

If your product is dead on arrival, different to what you ordered or damaged in transit, we offer an expedited exchange or replacement process. 

To fast-track your return:

• Keep the box and packaging if you can (it helps us claim with the courier) and include all accessories.
• Start your return within 48 hours of receiving your order with your purchase details, description of the issue and photos of the damage or wrong product received. Noticed it later? Still contact us, your Australian Consumer Law rights still apply.
• We will cover any return postage costs.

Manufacturer Warranty

Details about manufacturer warranties can be found on our warranty page. This policy is in addition to, and doesn't limit, your rights under the Australian Consumer Law.

Exclusions

Please note, our 30-Day Change of Mind return policies only apply to products purchased for personal use and do not cover commercial purposes. Business, bulk and resale purchases aren't covered by change of mind returns. See our Terms & Conditions. Faulty products are still covered under the Australian Consumer Law.